Terms of Service
Last updated: May 2026
These terms govern the relationship between Project39 LLC ("SmartGrow", "we", "us") and any business or organisation ("Client") that enters into a SmartGrow appliance-and-service agreement. By signing an order form or service contract, the Client agrees to these terms.
The service relationship
SmartGrow supplies hydroponic growing appliances and a mandatory monthly maintenance service contract as a bundled offering. The appliance and the ongoing service contract are inseparable - SmartGrow does not sell appliances without the service contract, and the service contract cannot be purchased without an appliance.
Delivery and installation
Installation of the growing system takes place approximately 6–8 weeks after the contract is signed. On the installation day, the system is delivered and installed together with fresh plant seedlings, so it is ready to start growing immediately. The installation typically takes 2–3 hours. To ensure a smooth process, the installation area should be clean, prepared, and easily accessible before our team arrives.
Monthly service visits
Our team will visit your location according to the selected service plan. The exact date and time of each visit will be confirmed with you 2 days in advance. If you notice any issues with your plants or the growing system before the scheduled visit, please contact us via WhatsApp and send us a photo of the plant or the appliance. This allows us to assess the issue in advance and arrive prepared with the appropriate solution.
Payment terms
Service fees are billed monthly or annually (customer’s choice) in Georgian Lari (GEL).
Cancellation and termination
Minimum term for service 3-month. 30-day cancellation notice. No equipment return, since the customer owns it.
End of contract and equipment
Contract Renewal: One month before the contract expires, both parties will review the agreement and decide whether to renew or terminate the service.
Limited liability
SmartGrow's liability for any claim arising from these terms is limited to the total monthly service fees paid in the twelve months preceding the claim. SmartGrow is not liable for indirect, consequential, or punitive damages, loss of revenue, or loss of profits.
Governing law
These terms are governed by the laws of Georgia. Any dispute that cannot be resolved amicably will be submitted to the exclusive jurisdiction of the courts of Tbilisi, Georgia.
Contact
For questions about these terms, contact us at:
sales@smartgrow.ge