How it works
The SmartGrow Service Contract
Every SmartGrow system is sold with a mandatory monthly service contract. Not a warranty — an active commitment. Our technician visits your premises on a scheduled basis to handle everything: seeds, nutrients, cleaning, and any technical issues.
Why mandatory
Why the contract is not optional
Hydroponic growing systems fail without consistent maintenance. We make the contract mandatory because it is the only way we can guarantee the system performs. If the system stops producing, we fix it — at no extra charge, within the response time in your service tier.
Choose your level
Service Tiers
Four tiers, each matched to a specific SmartGrow bundle. All tiers include scheduled technician visits, seed and nutrient replacement, and a performance report.
Essential
- System
- SmartGrow Mini
- Technician visits
- Monthly
- Malfunction response
- 5 business days
- Seed selection
- Standard catalogue
- Reporting
- Basic performance report
- Additional
Standard
- System
- SmartGrow Tower
- Technician visits
- Monthly
- Malfunction response
- 3 business days
- Seed selection
- Broader variety
- Reporting
- Branded photo report
- Additional
Premium
- System
- SmartGrow Tower Plus
- Technician visits
- Bi-weekly
- Malfunction response
- 2 business days
- Seed selection
- Custom selection per cycle
- Reporting
- Branded photo report for marketing use
- Additional
- Priority malfunction response
Enterprise
- System
- SmartGrow Pro
- Technician visits
- Bi-weekly + on-call
- Malfunction response
- 24 hours
- Seed selection
- Full custom programme
- Reporting
- Branded photo + harvest reports
- Additional
- Annual service review and programme refresh
| Essential | Standard | Premium | Enterprise | |
|---|---|---|---|---|
| System | SmartGrow Mini | SmartGrow Tower | SmartGrow Tower Plus | SmartGrow Pro |
| Technician visits | Monthly | Monthly | Bi-weekly | Bi-weekly + on-call |
| Malfunction response | 5 business days | 3 business days | 2 business days | 24 hours |
| Seed selection | Standard catalogue | Broader variety | Custom selection per cycle | Full custom programme |
| Reporting | Basic performance report | Branded photo report | Branded photo report for marketing use | Branded photo + harvest reports |
| Additional | Priority malfunction response | Annual service review and programme refresh |
⚠ Response times and visit frequencies are indicative. Final service level terms are confirmed at contract signing. See LAUNCH_CHECKLIST.md before publishing.
Every visit includes
What Our Technician Does Each Visit
- Seed and growing medium replacement
- Nutrient solution refill and pH adjustment
- Full system cleaning and sanitisation
- Performance and yield check
- Photo report of the system state
- Minor repairs and adjustments as needed
- Emergency response within contracted SLA if required
Contract terms
Cancellation and Contract Terms
⚠ PLACEHOLDER — content pending
Contract length, notice period, and cancellation terms are being finalised. This section will be updated before launch. Contact sales@smartgrow.ge for current terms.
Not sure which tier is right for you?
Book a no-obligation visit and we will assess your space, recommend the right bundle, and walk you through the service contract in person.
Ready to grow?
Let's Find the Right System for Your Business
Book a no-obligation visit to your premises, request a tailored quote, or download the product brochure — whichever step makes sense for where you are right now.